Good to Know
Returns & Refunds
Simple expectations for personalized, custom, and ready-to-ship items.
Last updated: September 23, 2026
Personalized & Custom Items
Because every personalized or custom piece is made specifically for you, these items are final sale and cannot be returned or exchanged — unless they arrive damaged or incorrect, in which case we'll replace or refund it at no cost to you.
Non-Personalized Items
Unpersonalized, ready-to-ship items may be returned within 14 days of delivery for a refund, provided they're unused and in their original packaging. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or isn't what you ordered, email us at support@breakthroughcollection.com within 7 days with a photo, and we'll make it right with a replacement or refund.
Refund Timing
Approved refunds are issued to your original payment method within 5–7 business days.